Frequently Asked Questions
| The apartment will be painted, routine maintenance will be completed and then professionally cleaned prior to move-in. |
| Yes, we do! We have on-site maintenance available to handle routine repairs and address any urgent maintenance issues promptly. |
| You can submit a maintenance request through our Resident Experience app, call the office, or visit us during business hours! For urgent issues, we also have emergency maintenance available after hours to ensure your comfort and peace of mind. |
| Maintenance requests are responded to in the order we receive them unless there is an emergency. We aim to have service requests closed within 72 hours or less. |
| No, you do not! You can allow us permission to enter should you not be home. |
| During business hours, you can stop by the office and a member of the team will be able to assist you. We do require photo ID for lockouts. If you are locked out after hours, you will need to contact a locksmith. |
| Any major additions or modifications must be requested in writing and approved by management. Regular decorating such as picture frames and artwork are acceptable. |
| The pools and decks are typically available for use during the warmer months, usually from late spring through early fall, depending on the weather. Daily hours of operation are generally from morning until evening—exact times may vary by property. For the most accurate schedule, please refer to posted signs or contact the leasing office. |
| Yes, parking is available for residents on a first-come, first-served basis in our parking lot. Additionally, we offer reserved parking spots for an extra fee. Please inquire with the leasing office for availability and pricing details. |
| Yes, we accept up to two pets per apartment home! |
| The fees associated with having pets include a non-refundable pet fee of $350 per pet due at move-in, as well as a monthly pet rent of $25 per pet. Please contact the leasing office for more details or if you have any questions regarding breed or size restrictions. |
| We currently adhere to the Greystar breed restrictions list. Please contact the office for more details. |
| We provide a Refrigerator, Dishwasher, Microwave, Stove, Washer and Dryer. |
| We do not offer furnished apartment homes at this time. |
| We offer 6-12 month leases. |
| Yes, please contact the office for more details. |
| Yes, we can hold packages at the office for you. If you’re expecting a delivery, please make sure to notify the office in advance. Once your package arrives, we’ll let you know so you can pick it up during office hours. |
| The fitness center is open 24 hours. |
| This varies depending on background and screening processing times. We aim to approve applications within 3-5 days, when possible. |
| You can pay on the online Resident Experience app or we accept Cashier’s Checks in the leasing office. |
| Yes, renter's insurance is required. |
| No utilities are included in the rent. |
| To set up your utilities, you’ll need to contact the utility companies directly. The only utility you set up individually is electricity. All other utilities, such as water and trash, are charged separately each month and are not included in your rent. Please contact the leasing office for more details or assistance with setting up your services. |
| The property is under a bulk internet account, and each resident pays for this service monthly as it is posted to their ledger. The internet service is provided through Xfinity. When you pick up your modem, you have the option to add on additional services (such as cable or higher-speed internet), which will incur a separate monthly bill directly through Xfinity. |
| Subleasing is prohibited. |
| Yes, there is public transportation available within close proximity to the property. For specific routes, schedules, and nearby stops, you can refer to local transit websites or resources for more detailed information. |
| The property is located within the West Ashley school district, which includes Oakland Elementary, C.E. Williams Middle, and West Ashley High School. |
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